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Privacy Policy
This PuertoVallarta.net
Privacy Statement discloses the information privacy practices
for Puerto Vallarta Vacation's Website, www.puertovallarta.net.
The PuertoVallarta.net Web site is intended for use by people
that are over 18 years of age.
Information collected about you
PuertoVallarta.net collects personally
identifiable information ("PII") about you that
you specifically and voluntarily provide. PII includes information
that can identify you as a specific individual, such as your
name, phone number, or e-mail address. Although you sometimes
are required to register as a member of PuertoVallarta.net
in order to use selected travel planning tools, and some PII
is needed in order to process and fulfill travel requests,
many areas of PuertoVallarta.net can be accessed without providing
any PII.
On all PuertoVallarta.net pages that collect
PII, we specifically describe what information is required
in order to provide you with the product or service you have
requested.
PuertoVallarta.net collects PII when
you:
- Subscribe to our announcements list
- Register as a member of out bulletin board
- Purchase some service through Puerto Vallarta Vacations
- Contact our travel representatives
- Subscribe to our Yahoo Mailing List
- When you send a e-postcard
- When you list a personal posting on our site
- When you submit a website link to our directory
- Contact PuertoVallarta.net
Traveler profile information
PuertoVallarta.net collects the full
name, address, telephone numbers & e-mail for a traveler
when a travel reservation is made.
When someone other than yourself is accompanying
you on travel purchased through PuertoVallarta.net, we may
collect PII and travel preferences about that individual.
You should obtain the consent of other individuals prior to
providing PuertoVallarta.net with their full names, contact
numbers, e-mail addresses, and travel preferences.
Travel purchase information
PuertoVallarta.net collects the billing
address of the credit card that is used to purchase travel.
We will also collect credit card information, including card
number, card type, cardholder name, security code and expiration
date, in order to bill you for travel purchased through PuertoVallarta.net.
Personals Profile Information
PuertoVallarta.net collects your PII,
password, and e-mail address when you register in our personals
section to become a member of our Web site.
Contests and sweepstakes information
Occasionally, PuertoVallarta.net may offer
site visitors an opportunity to participate in a contest or
sweepstakes. Information collected by PuertoVallarta.net when
you participate in a contest or sweepstakes may include your
full name, e-mail address, and street address.
Surveys
PuertoVallarta.net may offer our members
and site visitors an opportunity to participate in surveys
regarding their experience with our site. For our members,
we may also send these surveys via e-mail. You are under no
obligation to respond to any survey, and you may unsubscribe
from receiving these e-mail surveys by following the unsubscribe
instructions in any e-mail survey you receive. Information
collected by PuertoVallarta.net when you participate in a
survey may include your full name, e-mail address, and street
address.
Contacting PuertoVallarta.net
PuertoVallarta.net collects PII such
as your full name, e-mail address, and/or contact number whenever
you submit a question or suggestion, or request assistance
with viewing your itinerary, options and general questions
regarding the destination or our site.
Our partners
PuertoVallarta.net has partnered with
reputable third parties to offer our site visitors a variety
of products and services. All travel services throughout PuertoVallarta.net
that are provided by a third-party partner are described as
such. Although we only work with reputable third parties,
our business partners may have different privacy policies
and practices than PuertoVallarta.net. We encourage you to
review our business partners' privacy policies to further
understand their procedures for collecting, using, and disclosing
your information.
Other information we collect
Some information is collected automatically
every time you visit PuertoVallarta.net (e.g., cookies and
computer information). In addition, information may be collected
from other independent, third-party sources.
Cookies and other Web technologies
When you visit certain sections of PuertoVallarta.net
(for the time being only the Tour reservation section) we
collect information about your computer and assign you a "cookie"
(a small, unique identifier text file). You do not provide
this information - it is collected automatically as a means
of supporting your visit to our site. This cookie does not
contain any PII. You can always choose to not receive a cookie
file by enabling your Web browser to refuse cookies or prompt
you before accepting a cookie. Be advised that, by refusing
to accept a cookie, you will not be able to complete your
tour reservations with PuertoVallarta.net.
Computer information
PuertoVallarta.net collects certain technical
information from your computer each time you request a page
during a visit to PuertoVallarta.net (the so called site logs).
This information is collected from your computer's Web browser
to enhance your experience on our site and may include your
IP address, operating system, Web browser software (e.g.,
Netscape Navigator or Internet Explorer), screen resolution,
and referrer Web site.
Use of your information
Information collected on PuertoVallarta.net
may be used to:
- Register you as an PuertoVallarta.net member
- Plan and purchase travel
- Notify you of travel changes
- Send marketing communications or surveys to you
- Respond to your questions or suggestions
- Improve the quality of your visit to our site
Travel planning and purchase
Information collected when you complete
your traveler profile is used to confirm and process your
travel reservation. In addition, information collected from
you when you purchase travel is used to bill your credit card
and deliver your travel itinerary, either electronically,
personally or through the mail.
Travel Alerts notification
In the event your travel plans are disrupted
because of mechanical, weather, or carrier business conditions,
PuertoVallarta.net may send you an e-mail notification to
inform you of these conditions and help you make alternative
travel arrangements.
Marketing notifications
As a registered PuertoVallarta.net member,
you may receive e-mails from us about special promotions,
surveys, contests, sweepstakes, flight specials, trip information,
or other travel opportunities on PuertoVallarta.net and its
marketing partners. We may also use your e-mail address or
telephone number to contact you about changes to your purchased
travel itinerary.
You may also receive postal mail notifications
from us about special promotions, surveys, contests, sweepstakes,
flight specials, trip information, or other travel opportunities
on PuertoVallarta.net and its marketing partners. E-mail or
postal marketing notifications containing offers for our marketing
partners will be sent by PuertoVallarta.net on our partners'
behalf. Considering the rampant excesses of spammers, PuertoVallarta.net
will not send you excess e-mails and furthermore each e-mail
will include a link that automatically erases you from further
mailings should you wish to do so.
Responses to your questions or suggestions
We will use your e-mail address or telephone
number to respond when you submit a question or suggestion,
request travel assistance or have problems with any of the
PuertoVallarta.net services.
Improving the quality of your visit
to our site
We collect certain information (e.g.,
travel information) based on your navigation of our site in
order to better understand and serve our customers. This data
allows us to streamline your ability to navigate the site
and develop featured programs and content that will be of
interest to our members and site visitors. No PII is collected
unless you explicitly provide it.
This information can also be used to display
targeted advertisements. Advertisement information is taken
from data you explicitly provide on the PuertoVallarta.net
Web site, such as a flight origin or destination. No PII is
used to deliver targeted advertisements.
Sharing your information
PuertoVallarta.net does not sell or rent
your PII to anyone.
Service providers
To provide and process the services you
request, PuertoVallarta.net shares your PII with our authorized
service providers that perform certain services or functions
on our behalf. We only share information about travel either
reserved or purchased on PuertoVallarta.net. Our service providers
need information about your traveler profile. These service
providers will disclose information about your traveler profile
to hotel, airline, cruise, rental car, and other travel suppliers
whose products you have purchased. Like any other travel agent,
this information must be shared with our travel suppliers
to confirm your reservation and travel preferences. Although
PuertoVallarta.net offers travel products from hotel, tours
and activities, rental car, and other travel suppliers that
are reputable companies, we have not placed limitations on
these suppliers from using or disclosing your information
without your permission. Therefore, we encourage you to review
the information privacy practices of any travel suppliers
whose products you purchase on PuertoVallarta.net. In addition,
these travel suppliers may also contact you as necessary to
obtain additional information about your confirmed reservation.
PuertoVallarta.net will occasionally share
aggregated information with our service providers. This information
does not contain any PII and is used to develop featured programs
and content that will be of interest to our members and site
visitors.
In the event that you make a new, or update
an existing, travel reservation by calling our toll-free number,
your information may be accessed by a third-party service
provider, as necessary, to respond to your request for customer
service.
Our obligations
PuertoVallarta.net may be required by
law to disclose information you have provided in obtaining
our travel products or services. PuertoVallarta.net may also
disclose information against someone who poses a threat to
PuertoVallarta.net's interests (such as customer fraud) or
whose activities could bring harm to others. In addition,
it may be necessary for PuertoVallarta.net to provide customer
information to third parties, such as credit card companies,
for the purpose of resolving disputes that arise in the normal
course of business.
Other Web sites
There are several places throughout PuertoVallarta.net
that may link you to other Web sites that do not operate under
PuertoVallarta.net's information privacy practices. When you
click through to these Web sites, PuertoVallarta.net's information
privacy practices no longer apply. We recommend that you examine
the privacy statements for all third-party Web sites to understand
their procedures for collecting, using, and disclosing your
information.
Control over and access to your information
PuertoVallarta.net believes that members
and site visitors should have control over the collection
and use of their PII. You have access to your information
in the following areas of PuertoVallarta.net:
Communications from PuertoVallarta.net
Members will receive communications from
PuertoVallarta.net when they:
- Sign up to become an PuertoVallarta.net member
- Purchase travel
- Sign up on the announcements list
- Become a member of the bulletin boards
- Contact PuertoVallarta.net with questions/suggestions
- Are asked to complete a survey about their experience
on our site
- When you sign up to the Yahoo PV Groups Mailing list
Request to close or update an account
When you complete an Account Closure
request or modify your account information (e.g., update your
e-mail address), we will send you a confirmation e-mail.
Purchase travel
Each time you purchase travel through
PuertoVallarta.net, or change or cancel a confirmed travel
reservation, you will receive confirmation of your travel
itinerary via e-mail. In the event that your travel plans
are disrupted because of mechanical, weather, or carrier business
conditions, PuertoVallarta.net may contact you to inform you
of these disruptions and help you make alternative travel
arrangements.
As a registered PuertoVallarta.net member,
you will occasionally receive e-mails notifying you of special
promotions or other travel news. Special promotional e-mails
are intended to inform you of new or unique travel opportunities
or special deals that are available on PuertoVallarta.net.
If you choose to receive our Fare Tracker service, we will
use your e-mail address to notify you of current fares to
cities you have selected. You can opt out of your subscription
to PuertoVallarta.net's announcement list services at any
time by clicking on the provided link.
In addition, you will occasionally receive
postal mail notifying you of special promotions or other travel
news. You can unsubscribe from this postal mail service by
either sending an e-mail with "unsubscribe" in the
subject line to information@puertovallarta.net that includes your
PuertoVallarta.net e-mail address and street address or by
following the instructions on the postal mail piece you receive.
Request customer support or submit
questions/suggestions
When you request assistance with viewing
your itinerary, logging on to the PuertoVallarta.net Web site,
or accessing your account, we will respond to you via e-mail
or telephone.
Surveys
To help us improve PuertoVallarta.net
and serve you better, from time to time we may e-mail surveys
to you to learn more about your experience with our site.
You are under no obligation to respond to these surveys, and
you may unsubscribe from receiving them by following the unsubscribe
instructions in any e-mail survey you receive.
Protecting your information
We want our members and site visitors
to feel confident about using PuertoVallarta.net to plan and
purchase their travel, so we are committed to protecting the
information we collect. PuertoVallarta.net has implemented
a security program to keep information that is stored in our
systems protected from unauthorized access. Currently, PuertoVallarta.net
only stores the information you provide when registering to
become an PuertoVallarta.net member, purchase travel, or use
selected travel tools such as Personals and the E-postcards.
Our systems are configured with data encryption,
or scrambling, technologies, and industry-standard firewalls.
When you send personal information to PuertoVallarta.net over
the Internet, your data is protected by Secure Socket Layer
(SSL) technology to ensure safe transmission.
PuertoVallarta.net has also obtained a
digital certificate from Equifax Secure Certificate Authority,
Inc., one of the top maker of hardware and software used to
protect and manage computer network access. To view this site
certificate on each secured page, click on the image of the
closed lock or the solid key on the bottom bar of your browser
window. A small frame displaying site security information
will pop up.
For Internet Explorer users: Click on
the tab Details and then on the word "Subject" to
verify that you are on the Web site PuertoVallarta.net. Click
on "Issuer" to verify the site certification authority.
For Netscape Communicator users: Click on "View Certificate"
to verify that you are on the Web sitePuertoVallarta.net and
to verify the site certification authority.
Changes to the PuertoVallarta.net
Privacy Statement
This Privacy Statement was produced and
posted on PuertoVallarta.net on December 13, 2003. PuertoVallarta.net
reserves the right to modify or amend this Privacy Statement
at any time and for any reason. If there are material changes
to this statement or in how PuertoVallarta.net will use your
PII, PuertoVallarta.net will prominently post such changes
prior to implementing the change.
Regardless of later updates, we will
abide by the information privacy practices described in this
Privacy Statement at the time you provided us with your information.
If you have questions about our Privacy
Statement, please e-mail
us.
Contacting PuertoVallarta.net
We want to make sure you have control
over your online travel experience as a PuertoVallarta.net
customer, from planning and purchasing your travel to protecting
your personal information.
PuertoVallarta.net customer service travel
agents are ready to help with your PuertoVallarta.net travel
concerns. When you need help, use our support and feedback
form. All e-mail receives a response within 12 hours.
For Hotel reservation requests or
doubts:
E-mail: reservations@puertovallarta.net
USA & Canada: 1 888 247-8081
Mexico: 01800 908-1230
Direct: +52 (322) 223-4267
Fax: + 52 (322) 222-1748
Customer care representatives are available from
Mon. to Fri.: 9AM - 6PM CDT
Sat.: 10AM - 2PM CDT
For Tour Information you can contact:
E-mail: tours@puertovallarta.net
USA & Canada: 1 888 247-8081
Mexico: 01800 908-1230
Direct: + 52 (322) 222-1242
Fax: + 52 (322) 222-1748
Customer care representatives are available from
Mon. to Fri.: 9AM - 6PM CDT
Agents will address any questions or concerns
you may have about your PuertoVallarta.net travel planning
or purchases.
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PuertoVallarta.net is
the top PV site on the web, here you can plan and book your
whole vacation. Choose from a large and growing selection
of Hotels and Resorts with the complete support of an English
speaking local company. Obtain information on your Vallarta
vacation directly from Vallartans. 
