First the food quality and service, I have heard these type of comments before about the Riu. Part of it may be a reducing in staffing in the slow seasons and not having everyone up to speed as the crowds start to return. I have friends that have been to the same Riu resort at three different times of the year and said the second time they weren't sure they would ever go back do to many of the same complaints you had. They said it was almost as if it was a different resort. They did return for a third trip and were as pleased as the first so one never knows why thing can change so from month to month. As far as running out of food that happens at many resorts over run with families (kids tend to take more then they eat).
“Kids running everywhere with no adult supervision”. This is where I may inflame some. I have only noticed this problem with kids in Puerto Vallarta. It may be because I have been there when they have school holidays and the kids are out of school, but I have not seen this problem in Cozumel or Playa del Carmen. Now I have seen well behaved kids and not so well behaved, American and Mexican. What I have noticed and been told by resort staffers is the more affluent families bring their kids to the coast on holidays and tend to let them run wild. Two years ago we were sitting by the bar one afternoon watching kids run wild and we noticed two kids about 9 or 10 playing quietly by the pool. They came over and talked to their parents at the table next to us. When they went back to playing we commented to the couple that their kids were very well behaved. They smiled and thanked us. Sometime latter some members of the staff stopped by to chat and the couple asked them a question in Spanish. The staff member told us they wanted to tell us they really thought it was nice that we complemented them on their kids but spoke very little English and wanted the staffer to relay the message. We speak tourist Spanish only and laughed with the help of the member of the staff we had a very nice conversation with them. By the end of the day we were able communicate pretty well with them and found out that this was the first vacation that they had taken like this. They didn’t have a lot of money but had saved for 4 years to take this vacation they said they had also noticed how wild the other kids at the resort were and were talking about it when we commented to the how well behaved their kids were. When we talked to the staffers later that night they said they couldn’t wait until the weekend when most of the families were leaving. They said they felt the same way we did that most of the kids were little brats. The family we had talked with earlier was a blue collar family much like others in Mexico that worked hard to give their families what they never had. They told us the parents of the wild kids weren’t any better than the kids. They are rude to the staff regularly run to the general manager and complain if they hear staffers speak English before Spanish and will also complain if their drinks were mixed with bar rail booze not top shelf. I guess what I’m trying to say is there are rich spoiled kids everywhere it just in Mexico they are the majority of the ones that can afford to vacation at these type of resorts.Statistics:Posted by condor — Wed Nov 07, 2007 1:46 am
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