Tours in Puerto Vallarta, Mexico, booked at puertovallarta.net/tours
Last updated: November 5, 2026
These terms explain how booking a tour through PuertoVallarta.net works: what you pay, what happens after you book, and what each side can expect. We’ve tried to keep them short and in plain language. Please read them before you pay. When you complete a booking, you agree to these terms, our Cancellation and Refund Policy and our Privacy Policy.
In these terms, “we”, “us” and “our” mean PuertoVallarta.net (trading name only for now; no separate razón social listed yet). “You” means the person making the booking.
1. Who we are
PuertoVallarta.net is a booking company for tours and activities in Puerto Vallarta, Mexico. Our office details are:
- Address: 57, Calle Circuito Andaluz 126, Club Hipódromo, 48290 Puerto Vallarta, Jalisco, Mexico
- WhatsApp: +52 322 143 5305
- Landline: +52 322 299 6179
- Booking help: reservations@puertovallarta.net
- General questions: information@puertovallarta.net
The tours themselves are run by independent local operators in and around Puerto Vallarta. We take your booking and payment, send your confirmation, and pass your booking details to the provider so they’re ready to welcome you.
2. Who can book
You must be 18 or older to make a booking. If you book for a group, you confirm that everyone in your group agrees to these terms and that you’re allowed to share their details with us.
Children are welcome on many tours, and they must be with an adult. Each tour page shows any age, height, health or fitness limits for that tour. Please read them before you book, because a guide or captain may not be able to take someone who doesn’t meet them.
3. Prices and taxes
- English checkout prices are in US dollars (USD) and include taxes.
- Spanish checkout prices are in Mexican pesos (MXN) and include taxes.
- Your card is charged in the currency shown at checkout for the language you booked in. If your card is in another currency, your bank does the conversion and may add its own fee. That fee is between you and your bank.
- The total shown at checkout is the amount you pay online.
4. What the online price doesn’t include
- Marina entrance fee. Boat and marina-departure tours that list a marina or port fee have an entrance fee of 33 pesos or 2 USD per person (not ATV, RZR, or other land tours). It’s paid in cash at the marina on the day of your tour. We don’t charge it online, so please bring cash.
- Other fees paid on the day. Some tours have small extra charges paid in person, and the tour page will tell you about them.
- Tips and personal extras, unless the tour page says they’re included.
5. Payment
Payments are processed by Stripe, a secure payment company. Your card details go straight to Stripe. We never see or store your full card number.
You pay the full price when you book (no deposit).
6. Your confirmation
After your payment goes through, we email you a booking confirmation with your tour, date, time, number of guests and meeting point details. If it doesn’t arrive within a few minutes, please check your spam folder and then contact us.
Your booking confirms when Stripe payment succeeds. English checkout is in USD and Spanish checkout is in MXN, tax included as shown. If a provider can’t take your booking after you’ve paid, we’ll tell you as soon as possible and follow the rules in our Cancellation and Refund Policy.
Please check your confirmation carefully. If a name, date or number of guests is wrong, tell us right away so we can fix it.
7. Cancellations, changes and refunds
Our Cancellation and Refund Policy explains how cancellations, changes, no shows and refunds work. In short, our tour pages offer free cancellation until 24 hours before the scheduled start (Puerto Vallarta local time, America/Mexico_City) for a full refund.
8. On the day of your tour
- Please arrive at the meeting point on time. Boats and groups often leave on schedule and can’t wait. If you miss the departure, the booking counts as a no show.
- Bring your confirmation (on your phone is fine), cash for the marina fee if your tour has one, and anything the tour page recommends.
- Follow the instructions of your guide or captain. They have the final word on safety. They may decide that someone can’t take part, for example if that person’s health or condition puts them or others at risk.
9. Weather and sea conditions
Puerto Vallarta’s weather is usually kind, but not always. Boat tours depend on sea conditions, and the port authority can close the port. Tours can also be changed or cancelled for safety reasons. If that happens, our Cancellation and Refund Policy explains your options.
10. Health and safety
Many tours include activities such as swimming, snorkeling, boat rides, off road driving, zip lines or hiking. You decide whether you and your group are fit and healthy enough to take part. Please read the tour page and ask us before booking if you’re unsure. If someone has a medical condition, is pregnant, or has limited mobility, check with us first.
11. Our responsibility
We’re responsible for handling your booking and payment correctly and for passing your details to the tour provider on time.
The tour provider is responsible for running the tour, including its equipment, staff, transport and safety. To the extent the law allows, we aren’t responsible for loss, injury or damage caused by a provider’s acts or omissions, by events beyond our control, or by your own actions.
Nothing in these terms takes away any rights you have under consumer protection laws that can’t be waived, including Mexico’s consumer law and the laws of your home country where they apply.
12. Website use
Your use of the rest of our website is covered by our general Terms of Use.
13. Complaints, governing law and disputes
If something goes wrong, please tell us first. We’d much rather fix it than argue about it. Write to reservations@puertovallarta.net or message us on WhatsApp.
In Mexico, consumers can also contact PROFECO (Procuraduría Federal del Consumidor), the federal consumer protection agency.
These terms are governed by the laws of the State of Jalisco, Mexico. Any dispute that can’t be settled amicably will be heard in the competent courts of Jalisco, Mexico.
14. Changes to these terms
We may update these terms from time to time. The version shown when you made your booking applies to that booking. The date at the top shows the latest update.
15. Language
These terms are available in English and Spanish. If they differ, the language you used when you booked controls for that booking.
16. Contact us
- Booking help: reservations@puertovallarta.net
- General questions: information@puertovallarta.net
- WhatsApp: +52 322 143 5305
- Landline: +52 322 299 6179
- Address: 57, Calle Circuito Andaluz 126, Club Hipódromo, 48290 Puerto Vallarta, Jalisco, Mexico
