This PuertoVallarta.net Privacy Statement discloses the information privacy practices for Puerto Vallarta Vacation's Website, www.puertovallarta.net. The PuertoVallarta.net Web site is intended for use by people that are over 18 years of age.
Information collected about you
PuertoVallarta.net collects personally identifiable information ("PII") about you that you specifically and voluntarily provide. PII includes information that can identify you as a specific individual, such as your name, phone number, or e-mail address. Although you sometimes are required to register as a member of PuertoVallarta.net in order to use selected travel planning tools, and some PII is needed in order to process and fulfill travel requests, many areas of PuertoVallarta.net can be accessed without providing any PII.
On all PuertoVallarta.net pages that collect PII, we specifically describe what information is required in order to provide you with the product or service you have requested.
PuertoVallarta.net collects PII when you:
- Subscribe to our announcements list
- Register as a member of our forum
- Purchase some service through Puerto Vallarta Vacations
- Contact our travel representatives
- Contact PuertoVallarta.net
Traveler profile information
PuertoVallarta.net collects the full name, address, telephone numbers & e-mail for a traveler when a travel reservation is made.
When someone other than yourself is accompanying you on travel purchased through PuertoVallarta.net, we may collect PII and travel preferences about that individual. You should obtain the consent of other individuals prior to providing PuertoVallarta.net with their full names, contact numbers, e-mail addresses, and travel preferences.
Travel purchase information
PuertoVallarta.net collects the billing address of the credit card that is used to purchase travel. We will also collect credit card information, including card number, card type, cardholder name, security code and expiration date, in order to bill you for travel purchased through PuertoVallarta.net.
Contests and sweepstakes information
Occasionally, PuertoVallarta.net may offer site visitors an opportunity to participate in a contest or sweepstakes. Information collected by PuertoVallarta.net when you participate in a contest or sweepstakes may include your full name, e-mail address, and street address.
PuertoVallarta.net may offer our members and site visitors an opportunity to participate in surveys regarding their experience with our site. For our members, we may also send these surveys via e-mail. You are under no obligation to respond to any survey, and you may unsubscribe from receiving these e-mail surveys by following the unsubscribe instructions in any e-mail survey you receive. Information collected by PuertoVallarta.net when you participate in a survey may include your full name, e-mail address, and street address.
PuertoVallarta.net collects PII such as your full name, e-mail address, and/or contact number whenever you submit a question or suggestion, or request assistance with viewing your itinerary, options and general questions regarding the destination or our site.
PuertoVallarta.net has partnered with reputable third parties to offer our site visitors a variety of products and services. All travel services throughout PuertoVallarta.net that are provided by a third-party partner are described as such. Although we only work with reputable third parties, our business partners may have different privacy policies and practices than PuertoVallarta.net. We encourage you to review our business partners' privacy policies to further understand their procedures for collecting, using, and disclosing your information.
Other information we collect
Some information is collected automatically every time you visit PuertoVallarta.net (e.g., cookies and computer information). In addition, information may be collected from other independent, third-party sources.
Cookies and other Web technologies
PuertoVallarta.net collects certain technical information from your computer each time you request a page during a visit to PuertoVallarta.net (the so called site logs). This information is collected from your computer's Web browser to enhance your experience on our site and may include your IP address, operating system, Web browser software (e.g., Netscape Navigator or Internet Explorer), screen resolution, and referrer Web site.
Use of your information
Information collected on PuertoVallarta.net may be used to:
- Register you as a PuertoVallarta.net member
- Plan and purchase travel
- Notify you of travel changes
- Send marketing communications or surveys to you
- Respond to your questions or suggestions
- Improve the quality of your visit to our site
Travel planning and purchase
Information collected when you complete your traveler profile is used to confirm and process your travel reservation. In addition, information collected from you when you purchase travel is used to bill your credit card and deliver your travel itinerary, either electronically, personally or through the mail.
Travel Alerts notification
In the event, your travel plans are disrupted because of mechanical, weather, or carrier business conditions, PuertoVallarta.net may send you an e-mail notification to inform you of these conditions and help you make alternative travel arrangements.
As a registered PuertoVallarta.net member, you may receive e-mails from us about special promotions, surveys, contests, sweepstakes, flight specials, trip information, or other travel opportunities on PuertoVallarta.net and its marketing partners. We may also use your e-mail address or telephone number to contact you about changes to your purchased travel itinerary.
You may also receive postal mail notifications from us about special promotions, surveys, contests, sweepstakes, flight specials, trip information, or other travel opportunities on PuertoVallarta.net and its marketing partners. E-mail or postal marketing notifications containing offers for our marketing partners will be sent by PuertoVallarta.net on our partners' behalf. Considering the rampant excesses of spammers, PuertoVallarta.net will not send you excess e-mails and furthermore, each e-mail will include a link that automatically erases you from further mailings should you wish to do so.
Responses to your questions or suggestions
We will use your e-mail address or telephone number to respond when you submit a question or suggestion, request travel assistance or have problems with any of the PuertoVallarta.net services.
Improving the quality of your visit to our site
We collect certain information (e.g., travel information) based on your navigation of our site in order to better understand and serve our customers. This data allows us to streamline your ability to navigate the site and develop featured programs and content that will be of interest to our members and site visitors. No PII is collected unless you explicitly provide it.
This information can also be used to display targeted advertisements. Advertisement information is taken from data you explicitly provide on the PuertoVallarta.net Web site, such as a flight origin or destination. No PII is used to deliver targeted advertisements.
Sharing your information
PuertoVallarta.net does not sell or rent your PII to anyone.
To provide and process the services you request, PuertoVallarta.net shares your PII with our authorized service providers that perform certain services or functions on our behalf. We only share information about travel either reserved or purchased on PuertoVallarta.net. Our service providers need information about your traveler profile. These service providers will disclose information about your traveler profile to hotel, airline, cruise, rental car, and other travel suppliers whose products you have purchased. Like any other travel agent, this information must be shared with our travel suppliers to confirm your reservation and travel preferences. Although PuertoVallarta.net offers travel products from hotel, tours and activities, rental car, and other travel suppliers that are reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any travel suppliers whose products you purchase on PuertoVallarta.net. In addition, these travel suppliers may also contact you as necessary to obtain additional information about your confirmed reservation.
PuertoVallarta.net will occasionally share aggregated information with our service providers. This information does not contain any PII and is used to develop featured programs and content that will be of interest to our members and site visitors.
In the event that you make a new, or update an existing, travel reservation by calling our toll-free number, your information may be accessed by a third-party service provider, as necessary, to respond to your request for customer service.
PuertoVallarta.net may be required by law to disclose information you have provided in obtaining our travel products or services. PuertoVallarta.net may also disclose information against someone who poses a threat to PuertoVallarta.net's interests (such as customer fraud) or whose activities could bring harm to others. In addition, it may be necessary for PuertoVallarta.net to provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business.
There are several places throughout PuertoVallarta.net that may link you to other Web sites that do not operate under PuertoVallarta.net's information privacy practices. When you click through to these Web sites, PuertoVallarta.net's information privacy practices no longer apply. We recommend that you examine the privacy statements for all third-party Web sites to understand their procedures for collecting, using, and disclosing your information.
Control over and access to your information
PuertoVallarta.net believes that members and site visitors should have control over the collection and use of their PII. You have access to your information in the following areas of PuertoVallarta.net:
Communications from PuertoVallarta.net
Members will receive communications from PuertoVallarta.net when they:
- Sign up to become a PuertoVallarta.net member
- Purchase travel
- Sign up on the announcements list
- Become a member of the bulletin boards
- Contact PuertoVallarta.net with questions/suggestions
- Are asked to complete a survey about their experience on our site
- When you sign up to the Yahoo PV Groups Mailing list
Request to close or update an account
When you complete an Account Closure request or modify your account information (e.g., update your e-mail address), we will send you a confirmation e-mail.
Each time you purchase travel through PuertoVallarta.net or change or cancel a confirmed travel reservation, you will receive confirmation of your travel itinerary via e-mail. In the event that your travel plans are disrupted because of mechanical, weather, or carrier business conditions, PuertoVallarta.net may contact you to inform you of these disruptions and help you make alternative travel arrangements.
As a registered PuertoVallarta.net member, you will occasionally receive e-mails notifying you of special promotions or other travel news. Special promotional e-mails are intended to inform you of new or unique travel opportunities or special deals that are available on PuertoVallarta.net. If you choose to receive our Fare Tracker service, we will use your e-mail address to notify you of current fares to cities you have selected. You can opt out of your subscription to PuertoVallarta.net's announcement list services at any time by clicking on the provided link.
Request customer support or submit questions/suggestions
When you request assistance with viewing your itinerary, logging on to the PuertoVallarta.net Web site, or accessing your account, we will respond to you via e-mail or telephone.
To help us improve PuertoVallarta.net and serve you better, from time to time we may e-mail surveys to you to learn more about your experience with our site. You are under no obligation to respond to these surveys, and you may unsubscribe from receiving them by following the unsubscribe instructions in any e-mail survey you receive.
Protecting your information
We want our members and site visitors to feel confident about using PuertoVallarta.net to plan and purchase their travel, so we are committed to protecting the information we collect. PuertoVallarta.net has implemented a security program to keep information that is stored in our systems protected from unauthorized access. Currently, PuertoVallarta.net only stores the information you provide when registering to become a PuertoVallarta.net member, purchase travel, or use selected travel tools such as Personals and the E-postcards.
Our systems are configured with data encryption, or scrambling, technologies, and industry-standard firewalls. When you send personal information to PuertoVallarta.net over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.
PuertoVallarta.net has also obtained a digital certificate from Equifax Secure Certificate Authority, Inc., one of the top maker of hardware and software used to protect and manage computer network access. To view this site certificate on each secured page, click on the image of the closed lock or the solid key on the bottom bar of your browser window. A small frame displaying site security information will pop up.
Google Adsense and the DoubleClick DART Cookie
- Using the Ads Settings, visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.
Visitors can use Google Analytics' currently available opt-outs for the web.
- We use Google's Interest-based advertising or 3rd-party audience data (such as age, gender, and interests) with Google Analytics mostly for site analytics and content creation based more on our visitors.
Changes to the PuertoVallarta.net Privacy Statement
This Privacy Statement was produced and posted on PuertoVallarta.net on December 13, 2003. PuertoVallarta.net reserves the right to modify or amend this Privacy Statement at any time and for any reason. If there are material changes to this statement or in how PuertoVallarta.net will use your PII, PuertoVallarta.net will prominently post such changes prior to implementing the change.
Regardless of later updates, we will abide by the information privacy practices described in this Privacy Statement at the time you provided us with your information.
We want to make sure you have control over your online travel experience as a PuertoVallarta.net customer, from planning and purchasing your travel to protecting your personal information.
PuertoVallarta.net customer service travel agents are ready to help with your PuertoVallarta.net travel concerns. When you need help, use our support and feedback form. All e-mail receives a response within 12 hours.
For Hotel reservation requests or doubts:
For Tour Information you can contact: